Physician - Patient Etiquette in the Age of EHRs
"Meaningful use of Electronic Health Records (EHRs) involves more than implementing an EHR. It involves interacting with patients and the computer in the exam room in a way that is productive and enhances the interaction between the patient and the physician."This 10 minute You Tube video called "Physician Exam Room EHR Etiquette", created by Dr. Garber of the Fallon Clinic, explains the LEVEL process created by Kaiser Permanente. The video gives “good doctor” and “bad doctor” examples that physicians and medical students alike can learn and hopefully emulate!
The LEVEL process stands for:
- L ~ Let the patient look on.
- E ~ Eye contact.
- V ~ Value the computer.
- E ~ Explain what you are doing.
- L ~ Log off.
Learn even more about "How to communicate well with patients while working on an Electronic Health Record" by reading this report by Pamela Lewis Dolan, from American Medical News, July 23, 2012.